Business Support Co-ordinator - Service
Business Support Co-ordinator – Service
We are looking for an organised, proactive and customer-focused Business Support Co-ordinator to join our friendly Business Support team.
About The Role
This is a varied role, primarily supporting our Service and Support departments, ensuring customer calibration visits, equipment servicing and associated administrative activities run smoothly.
You will be a key point of contact between customers, engineers and internal departments, helping to coordinate activities, maintain accurate records and deliver excellent customer service.
Key Responsibilities
- Coordinate customer service and calibration visits, including scheduling and communication with customers and engineers.
- Prepare and maintain service reports, calibration schedules, work orders and associated documentation.
- Monitor ongoing service activities and follow up on outstanding actions.
- Prepare service-related quotations and coordinate spare-parts requests and purchasing activities.
- Support equipment calibrations, including arranging shipping where required.
- Liaise with customers, suppliers and colleagues across the business.
- Provide administrative support and cover across other areas of the Business Support team when required.
About You
We are looking for someone who has:
- Previous experience in an administration, service coordination or similar customer-focused role.
- Excellent organisational skills and the ability to manage competing priorities.
- Strong attention to detail and accurate record-keeping skills.
- Confident written and verbal communication skills.
- Good Microsoft Office skills and the ability to learn new systems.
- A positive, flexible approach and the ability to work independently and as part of a team.
Experience in an engineering, technical or service-based environment would be advantageous but is not essential.
Why join us?
- Profit related, tax-free bonus after 1 years’ service as part of our Employee Ownership Trust.
- Pension scheme.
- Enjoy 23 days of annual leave, 8 bank holidays, and a day off for your birthday. Your leave grows with your service — after two years, you’ll earn an extra day each year, up to a maximum of 31 days.
- Employee Assistance Programme and Death in Service Benefit
- Working hours flexible with core hours required, working week considered 37.5hrs Mon-Fri, excluding Bank Holidays.
Additional Information
- Must have the right to work in the UK
- Join us at Acquisitions Systems Ltd and become a key player in driving innovation and reliability in the life sciences sector.
- We are an equal opportunities employer — we celebrate diversity and are committed to creating an inclusive environment for all employees.
Salary range from £27,500 to £30,000 per annum.
- Work Location: In person – Finchampstead
Apply Now
Be part of a dynamic and supportive team where your skills and dedication make a real impact. Apply today and start your career in finance with a company that values growth, development, and excellence!
Proven expertise in monitoring and control solutions since 1989